CANCELLATION & REFUND POLICY

CONNECT TO INSPECT LLC

CANCELLATION & REFUND POLICY

Effective Date: September 21, 2026 Version: 1.0

1. Customer Cancellation More Than 24 Hours Before the Appointment

A customer who cancels more than 24 hours before the scheduled inspection is generally eligible for a full refund.

2. Same-Day Cancellation

A customer who cancels on the same day as the scheduled inspection, but more than one hour before the scheduled start time, receives a 50% refund of the applicable inspection charge.

3. Cancellation Within One Hour

A cancellation made within one hour of the scheduled inspection generally receives no refund.

4. Extraordinary Circumstances

Connect To Inspect may make reasonable exceptions where a cancellation results from a major natural disaster or major family emergency.

The customer may be asked to provide reasonable information supporting the request.

Connect To Inspect determines whether an exception is appropriate based on the circumstances.

5. Rescheduling

A customer may reschedule an inspection up to two times without the cancellation fees described above when each rescheduling request is made more than 24 hours before the scheduled appointment.

After two qualifying reschedules, subsequent cancellation or rescheduling requests may be subject to the applicable cancellation charges.

A rescheduling request made within one hour of the scheduled inspection is subject to a $75 rescheduling charge.

6. Inspector Cancellation

If an inspector becomes unavailable, Connect To Inspect may attempt to assign another eligible inspector.

If Connect To Inspect cannot provide the booked inspection, the customer is eligible for a full refund.

7. Refund Processing

Connect To Inspect will initiate approved refunds promptly.

The time required for the refund to appear in a customer's account depends on the payment processor and the customer's financial institution.

8. No-Show / Property Access

Where an inspection cannot be completed because the customer fails to provide required property access or otherwise causes an inspection appointment to fail, Connect To Inspect may apply the applicable no-show/access fee disclosed during booking.

9. Confirmed Booking Terms

The cancellation terms presented and accepted for a confirmed booking govern that booking unless the customer and Connect To Inspect agree otherwise.

10. Contact

Email: [david@connecttoinspect.com](mailto:david@connecttoinspect.com) Phone: 954-940-2860